Terms of Service

These terms govern your use of the EDDM 360 Hybrid Marketing ("EDDM 360", "we", "us") website, client portal, and services. By requesting a quote, approving a campaign, clicking "I agree" in the client portal or at checkout, or using the client portal, you agree to them. If you have questions, email info (at) eddm360 (dot) com.

1. The service

EDDM 360 is a done-for-you Every Door Direct Mail service: we handle route selection, mailer design, printing, preparation, and delivery to USPS on your behalf, along with campaign tracking and reporting. The specific scope, number of mail drops, and schedule for your campaign are set out in your quote or campaign agreement.

2. Quotes, pricing, and payment

• Quotes are based on the target routes, quantities, and program you select, and are valid for the period stated on the quote.
• Invoices are issued per your campaign agreement and are payable by the due date shown. Card and online payments are processed by Stripe.
• Postage rates are set by USPS and printing costs by our print partners; if they change materially between drops on a long-running program, we'll tell you before the affected drop and agree on any adjustment.
• We may pause design, printing, or mailing work on accounts with overdue balances until payment is received.
• Recurring monthly programs are charged automatically to the card on file. All payments are non-refundable — see section 6.
• Design setup fee and proposal validity. A one-time design setup fee applies to a new program and is shown on your proposal. A proposal is held for seven (7) days from the first time you open it, and in any case no later than the expiry date it shows; after that its pricing and any waiver it carries lapse and a fresh quote is needed.
• Upgrade credits. If you purchased The Test and start an EDDM 360 or EDDM 365 program within sixty (60) days of your Test mailing's drop date, the amount you paid for The Test is credited toward that program and the one-time design setup fee is waived. On EDDM 365 the credit is applied to your first monthly payment and any remainder to the payments that follow until it is used up. If you move from EDDM 360 to EDDM 365, the design setup fee is waived. Each credit applies once, to one program, and has no cash value; it is not refunded if unused or if the program ends early.

3. Your responsibilities

• Provide accurate business information, brand assets, and offer details, and respond to proof reviews in a timely way — mail dates depend on it.
• Ensure the content of your mailers is truthful, lawful, complies with USPS mailing standards, and doesn't infringe anyone's rights. You are responsible for the claims and offers your mailer makes.
• Honor the offers printed on your mailers for the stated period.

4. Proof approval

Nothing is printed without your approval. When you (or someone you've authorized on your account) approve a design proof in the client portal or in writing, that approval authorizes printing and mailing as shown. Please review proofs carefully: once you approve a proof, errors that were visible in it — spelling, dates, pricing, contact details — are your responsibility, and correcting them after printing requires a reprint at cost.

5. Scheduling and USPS delivery

We schedule drops so mailers arrive in the windows we plan together, and we hand mail to USPS with the proper EDDM preparation. Actual in-home delivery timing is controlled by USPS, not us; delivery windows are good-faith estimates, and USPS handling delays are outside our control.

6. Term, cancellation, and refunds

• All sales are final and payments are non-refundable. This applies to every program, whether paid in full up front or billed monthly.
• EDDM 365 is a twelve (12) month commitment beginning on the effective date of your agreement, billed as a recurring monthly charge. There is no early cancellation during that initial term.
• If you terminate before the twelve months are complete, a kill fee equal to two (2) months at your current monthly rate is due immediately upon notice of cancellation. Cancellation is not effective until the kill fee is paid in full.
• After the initial twelve months, the agreement continues month to month at the then-current rate. Either party may end the month-to-month arrangement with thirty (30) days written notice. Rates are subject to increase; renewing for a further twelve-month term locks your current rate.
• Paid-in-full programs (such as the EDDM 360 block) are purchased as a complete program and run to completion. Payments are not refunded.
• We may terminate immediately and without notice in the event of a material breach, including failure to pay.
• Where you have signed a separate services agreement with us, that agreement governs and these terms supplement it.

7. Intellectual property

You keep all rights to your name, logo, and brand assets. Upon full payment, the final approved mailer designs we produce for your campaign are yours to use. We may display finished work in our portfolio and marketing unless you ask us not to in writing.

8. Campaign tracking and analytics data

• Tracking we run for you. Your mailers may carry QR codes and tracking links that pass through our redirect service. We collect scan statistics (described in our Privacy Policy) on your behalf and report them to you. Your campaign data — leads, scans, and results — is yours; we may use de-identified, aggregated statistics to operate and improve the service.
• Connected analytics accounts. If you connect Google Analytics or Search Console, you authorize us to access those accounts read-only to produce your campaign reporting, and you confirm you're entitled to grant that access. You can revoke it at any time by disconnecting in the portal or in your Google account, which ends our access.
• Your own marketing compliance. You're responsible for using the leads and contact details your campaigns generate lawfully — including consent rules for marketing emails, texts, and calls. If we offer call-tracking features in the future, call recording will only be enabled with the notices and consents the law requires, and using it lawfully for your business will be part of your responsibilities.

9. Disclaimers and limitation of liability

Direct mail works, but no one can promise a specific outcome. We do not guarantee any particular response rate, call volume, or revenue result from a campaign. The service is provided on an "as is" basis to the maximum extent permitted by law.

To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us for the campaign giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages such as lost profits.

10. General

• These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.
• If we update these terms, we'll change the effective date above; material changes affecting active clients will be communicated by email. Continued use of the service after a change means you accept it.
• If any part of these terms is found unenforceable, the rest remains in effect.

Contact

EDDM 360 Hybrid Marketing · info (at) eddm360 (dot) com